On-demand · Operations · Mobile
On-demand home and facility services with verified technicians
Product strategy for an on-demand services platform that pairs homeowners and facility managers with vetted technicians — request, dispatch, completion and payment in a single mobile experience.
Product Strategist
- Industry
- Home & Facility Services
- Project Type
- Services Product
- Product Scope
- Mobile · Dispatch · Payments · Operations
- Role
- Product Strategy
In production·Full case study publishing soon. Preview below.
Request the long-form deck →The problem
What this project set out to solve
Booking a reliable technician for a routine home or facility job is high-friction and low-trust. The opportunity was to design a service experience that made vetted supply, transparent pricing and accountable delivery the default.
Approach
How the work was structured
A pragmatic sequence — diagnosis through to build-ready specifications.
Customer-journey mapping for both homeowners and facility managers.
Technician onboarding, vetting and skills-tagging model.
Request, dispatch, scheduling and completion flows.
Pricing and quoting model: fixed-price catalogue plus quoted jobs.
Operations model: support, quality assurance, refunds and incident handling.
Phased category rollout and city expansion.
Scope
What was in scope
- Customer & technician journeys
- Vetting & skills model
- Request → dispatch → completion
- Pricing & quoting
- Operations & support model
- Rollout plan
Deliverables
What the client received
Service blueprint
Technician onboarding model
Core service flows
Pricing & quoting catalogue
Operations playbook
Category rollout roadmap
Engage
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Request the long-form deck or discuss a similar problem in your business.